FAQs

Shipping + Fulfillment 

Each purchase is made-to-order, with every bundle carefully hand-selected to ensure the highest quality of products. Due to this personalized process, please allow 5–8 business days for order fulfillment, unless otherwise specified at the time of purchase.

Shipping options available at checkout include UPS Ground and UPS Next Day Air (when applicable). Please note that these refer to transit times only and do not account for the processing period.

Please be sure to enter in your correct shipping address and email as to avoid any delays and ensure that you receive updates regarding your shipment. Once UPS has your order, Hair Concierge Co. is not responsible for any lost, stolen, or damaged packages.

We strongly advise that you do not wait until the last minute to place your order- especially if you need a product for a specific day/event. We advise that you plan for unanticipated delays. We will provide a tracking number once the order has shipped. Hair Concierge Co. is not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please remember that holidays and weekends do not count as business days and should be taken into consideration when placing an order.

Refunds + Returns 

At Hair Concierge Co., due to the nature of our products and federal regulations, it is our responsibility to maintain hygienic and compliant business practices. In line with this commitment, we would like to inform you of our return policy.

We understand the importance of transparency and clear communication with customers. It is our policy to honor refund requests for orders that have not yet been processed or shipped (within 72 hours). According to Federal law, we cannot accept human hair products that have been used. This includes removing the hair from bundle state and trying it on. All other refund and return requests will be evaluated on a case-by-case basis. We reserve the right to deny any refund or return request.

Please allow 3-5 days for refund to process.

All approved returns and refund requests made after the 72-hour grace period will be subject to a $50 restocking fee, plus return shipping costs.

What is Hair Concierge Co.?

At Hair Concierge Co., we specialize in premium, 100% authentic human hair extensions – never blended, never processed, and never compromised. Authenticity to us means each bundle remains unaltered from its original state. This ensures that your extensions behave like your own hair and guarantees longevity and movement. Hair Concierge Co. extensions are only sold at HairConciergeCo.com or at our Salon in Washington, DC. 

Why Choose Hair Concierge Co.?

Over other hair companies: At Hair Concierge Co., we take great care in selecting the textures we offer. By sourcing from multiple manufactures and locations, we can guarantee that you are receiving the highest quality textures available on the market. Our rigorous selection process over years of testing and research ensures that each texture meets our standard of excellence. 

Over a vendor: At Hair Concierge Co., we understand that when you shop with us, you are making an investment in yourself. That is why we provide a range of affordable payment options, including accepting all major credit card issuers as well as ShopPay and Apple Pay. These diverse payment methods are designed to make your shopping experience with us as smooth and convenient as possible. 

What is the process?

At Hair Concierge Co., we have researched and tested over years to make sure that we bring you the finest textures that prioritize quality, sustainability; as well as service rooted in the belief that each of our customers are wonderfully and uniquely made. With every purchase, you can count on us to deliver the quality you deserve.